Shipping policy

Shipping & Delivery Overview

Express Delivery (FREE) — USA Only.

Orders ship within 1–3 business days.

Transit time is typically 5–10 business days.

Some items may take up to 15 business days, depending on supplier location.

Deliveries are made Monday–Friday, excluding weekends and public holidays.

Shipping Transparency for Bundles & Multiple Items

To ensure faster fulfillment and product availability, orders containing bundles or multiple items may ship in separate packages.

What to expect:

  • Items may arrive at different times.

  • Some packages arrive within 5–10 business days.

  • Others may arrive within 5–15 business days.

  • You will receive separate tracking emails for each shipment.

This fulfillment method allows us to ship items as soon as they are ready rather than holding your entire order back.

Order Confirmation & Tracking

  • All orders receive an email confirmation once shipped.

  • Tracking information is sent automatically.

  • Tracking numbers may take up to 3 days to activate.

To track your order, visit:
👉 Track Your Order

Important:

  • Enter your tracking number, not your order number.

  • Tracking numbers are typically 13 characters long and may start and end with a letter.

If you can’t locate your tracking number, contact us at:
📧 care@nuyou360.com

Shipping Schedule

  • We ship Monday–Friday only.

  • Orders are not shipped on weekends or holidays.

  • Working days do not include weekends or public holidays.

Our Delivery Guarantee

Occasionally, shipments may be delayed, lost, or damaged in transit.

If this occurs:

  • Contact our support team.

  • We will issue a replacement at no cost when applicable.

Customer satisfaction is our priority, and we’re here to support you every step of the way.

Important Notes & Refund Policy

  • Refunds are not issued for free promotional items.

  • Replacements may be provided for free items lost or damaged during shipping.

  • Replacement items are typically shipped within 7 days after confirmation.

For any delivery questions, please reach out to:
📧 care@nuyou360.com